Archive for the ‘Marketing’ Category

More on marketing best practices . . .

Thursday, September 29th, 2011
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With the launch of The Marketing High Ground, I was interviewed by the editors of DemandGen Report. Our discussion covered a variety of topics. I’ve captured excerpts of the interview based on specific topics of interest and thought I would pass them along. (more…)

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Benioff Ushers in the “Social Enterprise” at Dreamforce 2011

Tuesday, September 20th, 2011
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There were several key announcements by Mark Benioff, CEO of Salesforce.com, at this year’s Dreamforce conference in San Francisco. Over 45,000 people attended the event while 35,000 streamed it live. It was the first time I had to wait in line to cross Howard at Fourth to get to the keynote.

The theme of the conference was the “social enterprise” – showing how social media and new collaboration tools are changing the way we do business. According to the Salesforce.com press release issued on August 31st, the social enterprise leverages …”social, mobile and open cloud technologies to revolutionize companies’ relationships with their customers.”

Here is a quick summary of a few of the announcements made during the keynote that sales and marketing professionals will find of interest. All offerings are scheduled to be available in late 2011.

  • Chatter Now: Salesforce.com’s social collaboration tool, Chatter, will allow users to see who else is logged in Salesforce.com and fire up an instant chat session and screen share.
  • Chatter Customer Groups: Chatter will also allow people from outside your company (partners and customers for instance) to privately collaborate on projects such as RFPs, account plans, and product implementations.
  • Chatter Service: Creates self-service, social communities that allow customers to ask a question in a social feed such as Facebook and get an instant answer from agents monitoring the feed. This offering leverages Radian6 (which Salesforce.com bought earlier this year) for social media monitoring.
  • Data.com: Salesforce purchased Jigsaw in April 2010 and has now entered into a partnership with Dun and Bradstreet. The combined offering has been renamed to “Data.com” which according to it’s website offers over 30+ million contacts and 200 million companies. For $99 per user per month, a Data.com button will appear on the Contact or Account screen allowing users to populate Accounts with D&B information or Contacts from the crowd-sourced Jigsaw database.
  • Data.com Clean: This is an offline cleansing of your Salesforce.com data by the Data.com team. Pricing is based on the number of records processed.
  • Data.com Lists: In addition, marketers can purchase lists from data.com. The records are refreshed quarterly and the license is good for one year.

 

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Vendors Role Evolving Into Content Publishers

Monday, June 6th, 2011
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By guest blogger, John Love.

I attended a webinar a couple weeks ago on content marketing entitled “Stay Relevant: Map Your Interactive White Papers to the Buyers Journey” featuring Tom Pisello, Chairman & Founder, Alinean Inc. The presentation started with a number of statistics to build credibility in white papers as a viable and engaging offer for prospects. And indeed they made a good case here (I’ll let the presentation speak for itself). The webinar was really to promote “interactive white papers,” which are dynamically customizable documents based on a quick survey – e.g. the examples might change based on industry, role, company size, location, etc. I wasn’t particularly impressed by those, but as with all such presentations, there were a couple nuggets that I thought were valuable and worth sharing.

  1. White papers have a lot of influence as do peer referrals. I found it interesting that webinars have more influence early in the sales cycle but little influence later on, suggesting they may be best used for awareness and educational content that is most important early in the sales cycle.
  2. Vendors need to become more like publishers, providing advice, best practices, and other relevant educational content, not self-centered, product, or sales content.
  3. Vendors need to align content to the buying cycle and, where reasonable, customize it by job function or industry. I like his “provocative approach” earlier in the sales cycle (to get attention) and “value approach” later in the sales cycle.

To me, all of this is very consistent with the very definition of marketing, which is two parties with something that the other values entering into a process of finding each other and discovering the mutual benefit of doing business together. Vendors need to take the lead by openly sharing valuable information and educational content to no only build credibility but also trust.

About the author:
John Love is president of JLC Marketing, Inc., specializing in outbound marketing and communications strategies and programs.

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Charlene Li on the Social Media Evolution and Revolution

Thursday, May 5th, 2011
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Charlene Li, CEO & Founder, Altimeter Group, coauthor of Groundswell and author of the newly-released book Open Leadership, spoke at the Northern CA DMA club last week. Here are some highlights from her presentation entitled “Social Media Revolution and Evolution” in which she shared her social media expertise from three different perspectives: past, present, and future.

Past: Coherent Strategies
It’s amazing to think of the global impact social media has brought in such a short period of time. It was only in May of 2007, four years ago, that the Facebook platform launched. Now with 650 million users, Facebook is easily on its way to 1 billion! The iPhone App Store launched in July 2008, less than 3 years ago. How did we get by without the 350,000 apps now available?

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Preview “The Marketing High Ground”

Wednesday, March 23rd, 2011
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Download an excerpt — The Marketing High Ground

If you are interested in the best practices surrounding persona development, drafting crisp positioning statements, and crafting messages that are relevant and meaningful to your persona, you’ll want to read The Marketing High GroundAvailable in May 2011 on Amazon.com, this book is the essential playbook for B2B marketing practitioners.

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Outcome Selling Takes Customer Centric Selling to the Next Level

Tuesday, March 15th, 2011
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Are you doing the right things?  Are you doing things right?

Selling methodology and selling systems need to adapt quickly to accommodate changing business strategy.  Product management priority should focus on portfolio responsiveness, where the portfolio is your collection of product, services and solutions.  Marketing’s magic of messaging must adapt to changes in buying patterns and market needs.  Sales can often be a bottleneck between the multifaceted vendor portfolio and the complex customer world. (more…)

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Marketing with Video: What’s the Story?

Monday, January 31st, 2011
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Kathy Klotz-Guest gave a very educational and entertaining presentation at the NorCal BMA Marketing Strategy Roundtable last week. The topic: “What’s the Story with Video Strategies?” Kathy is founder of Powerfully Funny whose mission is to help organizations improve their innovation efforts, marketing and communications through humor, playfulness, and fun. As a marketing strategist and storyteller, Kathy specializes in helping her clients craft compelling stories to educate and drive awareness among their prospects and customers.

Recently, Kathy conducted a study of 130 B2B and B2C businesses to identify best practices for marketing with video. The study was sponsored by the Society for New Communications Research (SNCR.ORG). Here are the key take-aways from the study and her presentation, which focused on three areas: content, integration & distribution, and measurement.

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A seat at the leadership table

Thursday, January 27th, 2011
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What does it take for a marketer to earn, then command, a seat at the leadership table?

A new book by Mike Gospe, coming Spring 2011

This is a good question that challenges many marketers. Traditionally, certainly in Silicon Valley, companies are founded by technologists. When executive staff members are added, engineering, operations and sales leaders are often added long before a marketer.  And who can argue success when a company’s products continue to sell without the aid of a marketing leader?

The irony with this approach is that its success is likely to be short-lived. According to Brian Gentile, a well-known marketing leader and CEO of Jaspersoft,

Eventually this model, driven by the engineers and salesmen whose roles were never designed to understand and target complete markets, always runs out of steam.

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Kick Down the Sales Silo Walls

Tuesday, November 2nd, 2010
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What? Sales helping Marketing? That’s not the way we generally think of the marketing-sales relationship — We expect that marketing’s role is to help sales sell. Well, yes, that is marketing’s primary responsibility, but the relationship isn’t strictly one-sided. There are a number of things sales reps should be doing to improve the quality of Marketing’s deliverables.

Why is this in Sales’ interest? First of all, sales people are in conversations daily with customers. The knowledge that they obtain can be key to the success of marketing’s communications, because the audience for most of marketing’s deliverables is, after all, customers. Who knows them better than Sales?! But that knowledge is more valuable if Sales shares it with Marketing, where it can be used in many ways:

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A Day in the Life of a CIO

Monday, October 11th, 2010
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At last week’s TechTarget ROI Summit in San Francisco, Marilou Barsam, SVP of Client Consulting and Corporate Marketing at TechTarget, shared the results of a Spring 2010 survey of what TechTarget calls the “hyper-active researcher.”  Key findings from the 1,700+ survey responses were that these buyers spend the majority of their research time online and nearly 33% are planning 4-6 IT projects within the next year. On the panel during her session was the CIO of a financial services firm. This individual represents the persona of the “hyper-active researcher” and shared with a packed room of B2B marketers how he approaches his role and prefers to interact with vendors.

This CIO is always on the lookout for the next solution to move his company forward. During a typical day he:
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