It’s time to start planning for your Fall CAB

If you are thinking about hosting a Customer Advisory Board meeting sometime in September – November, now’s the time to start planning. Here’s your first set of action items. CABs are not just another meeting you can rush to put together at the last...

Choosing the best marketing metrics

A common question from marketers: what marketing metrics should we track? There’s a lot of confusion and time wasted spent on measuring (the wrong) metrics. Here’s a model to help simplify the process. If you are a routine reader of my books and blogs,...

The NDA and the Customer Advisory Board

Congratulations on founding your Customer Advisory Board (CAB). But how do you ensure a safe and secure format for discussing delicate, strategic topics? Read on to learn about three unspoken truths about non-disclosure agreements (NDAs) that should not be kept...