What’s your marketing team’s charter?

One of the biggest challenges marketers face is in setting expectations with their internal “customers.” Unnecessary friction results when marketers and sales managers don’t understand the hand-off points between the two organizations. Or even when...

Week 1: Innovation in Santiago, Chile

Embarking on a 5-week around-the-world business trip is both exciting and daunting.  This first week in Santiago, Chile was exciting.  There is a great deal of innovation, invention and new ideas that are developing here.  Work with SRI International’s...

Is Your Website Responsive?

With the growth in the use of mobile devices to access the Web, sites today need to be responsive. This means that they need to adjust to the screen size and resolution of the viewing device of the website visitor. Google calls this “smartphone-optimized...

What to expect from a facilitator

Some people believe that facilitating a customer advisory board or business meeting is easy. It is not. In truth, it is easy to be a poor facilitator. If you are facilitating a business meeting yourself, or you are hiring a professional facilitator, here are 10...